At Alpacarf Finance, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Please read this privacy policy carefully before using our services.
1. Information We Collect
1.1 Personal Information
We may collect several types of information from and about users of our website, including:
- Contact information (such as name, email address, mailing address, and phone number)
- Account information (such as username and password)
- Transaction information (such as payment details, purchase history, and shipping information)
- Profile information (such as preferences, product interests, and demographic information)
- Communications (such as customer service inquiries and survey responses)
1.2 Usage Information
We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:
- Log information (such as IP address, browser type, operating system, referring pages, and access times)
- Device information (such as device identifiers, location information, and mobile network information)
- Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
- Cookies and similar technologies (as described in our Cookie Policy)
2. How We Collect Information
2.1 Direct Collection
We collect information directly from you when you:
- Register for an account
- Place an order
- Subscribe to a newsletter
- Fill out a form
- Participate in a survey or promotion
- Contact customer service
2.2 Automated Collection
We automatically collect information when you:
- Visit our website
- Use our services
- Interact with our emails
- Engage with our social media accounts
2.3 Third-Party Sources
We may receive information about you from third parties, including:
- Business partners
- Payment processors
- Analytics providers
- Social media platforms (when you connect your account)
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative messages, such as order confirmations and updates
- Respond to your comments, questions, and requests
- Provide customer service and support
- Send marketing communications (with your consent where required)
- Personalize your experience on our website
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activities
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your personal information with:
4.1 Service Providers
We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:
- Payment processors
- Shipping companies
- Customer service providers
- Analytics providers
- Email service providers
4.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, information we collect may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose information if we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect our rights, safety, or property, and that of our users and the public
- Detect, prevent, or address fraud and other illegal activity
4.4 With Your Consent
We may share information with third parties when you consent to such sharing.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
5.1 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website
- Functionality Cookies: Enable the website to provide enhanced functionality and personalization
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed
5.2 Managing Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. You can learn more about managing cookies in your browser at www.allaboutcookies.org.
6. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information, including:
- Encryption of sensitive information
- Regular security assessments
- Access controls and authentication measures
- Secure network architecture
- Regular security training for staff
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
7. International Data Transfers
We may transfer your personal information to countries other than the country in which you are resident. When we transfer personal information internationally, we take steps to ensure that it receives an adequate level of protection, including:
- Using approved standard contractual clauses
- Ensuring third-party service providers adhere to data protection principles
- Transferring data only to countries with adequate data protection laws
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request copies of your personal information
- Rectification: The right to request that we correct inaccurate information
- Erasure: The right to request that we delete your personal information
- Restriction: The right to request that we restrict processing of your information
- Data Portability: The right to request that we transfer your information to another organization
- Objection: The right to object to processing of your personal information
- Withdraw Consent: The right to withdraw consent where we rely on consent to process your information
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
9. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@alpacarfinance.org
- By phone: +441675939970
- By mail: 45 Harrison Mews, West Laurenhaven, WF1 5HR, United Kingdom
